Shipping policy

Shipping Policy

Last Updated: 8/27/2023

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Locations

Items offered on our website are available for delivery to addresses within the United States only. Unfortunately, we do not accept international orders at this time.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of the order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [insert number] business days of the date of your order.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders over $35 and all subscription orders.
  • Standard Shipping: For orders under $35, we offer a flat-rate shipping fee of $5.

Tracking

You will receive a shipment confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at hello@bumpcoffee.co